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NASOP Public Policy & Advocacy

  • Works to implement recommendations related to systems advocacy, program effectiveness, training, and data consistency.
  • Provides Washington, DC-based public policy consultation
  • Provides long-term care ombudsman policy consultation to members
  • Develops positions regarding the Older Americans Act and other laws that impact long-term care, the interests of residents, and the long-term care ombudsman program
  • Testifies before Congress and comments on critical issues for long-term care residents
  • Participates in workgroups on issues such as assisted living, guardianship, elder abuse, ombudsmen as advocates, quality measurement, and White House conferences
  • Advocates for policies that serve the interests of long-term care residents
  • Keeps membership informed of critical policy issues

Standards of Practice

NASOP has developed standards of practice to raise the quality of the Long-Term Care Ombudsman Program nationwide.  The Standards of Practice for NASOP are aspirational standards based upon the requirements of the Older Americans Act and multiple resource documents that interpret, clarify, and set forth the positions of NASOP. The standards serve as a resource for State Ombudsmen as they advance their own programs.

Advocacy Efforts

To comment on CMS's proposed Independent Informal Dispute Resolution (IDR) process

December 2011     NASOP comment on CMS proposed revisions to the Independent Informal Dispute Resolution (IIDR) process

To ensure quality and oversight in assisted living

November 2, 2011   NASOP statement to the U.S. Senate Special Committee on  Aging

To support legislative efforts that advance long-term care consumers' rights

October 2011       NASOP Letter to Senator Franken in support of the Home Care Consumers Bill of Rights

October 2011       NASOP Letter to Senator Klobucher in support of the Guardianship Accountability and Senior Protection Act

September 2011     NASOP Letter to Senator Kohl in support of the Strengthening Services for America's Seniors Act

To ensure resident access to state survey agencies and quality improvement organizations

April 2011     NASOP comment on CMS proposed rule regarding access to state survey agencies and quality improvement organizations
To advocate for Medicaid reimbursement of Long-Term Care Ombudsman efforts to transition residents of nursing facilities to home- and community-based services

December 2010       NASOP Letter to CMS

March 2011             CMS Response to NASOP  

To support and comment on CMS proposed rule regarding civil monetary penalty funds.

August 2010     NASOP comment on CMS proposed rule regarding the use of Civil Monetary Penalties

To support the Older Americans Act Reauthorization

August 23, 2011   NASOP statement to the U.S. Senate Committee on Health, Education, Labor and Pensions Subcommittee on Primary Health and Aging

March 4, 2010   
NASOP Recommendations for the Older Americans Act Prioritization of OAA Reauthorization Recommendations

To advance excellence in America's nursing homes

April 1, 2010   New tools for consumers, a Consumer Guide and a Consumer Tip Sheet, are now available to families and their loved ones.  See the announcement by the Advancing Excellence in America's Nursing Homes Campaign.  
October 22, 2009    NASOP supports the Advancing Excellence in America's Nursing Homes Campaign as it enters Phase II of its implementation.  The campaign presents ombudsman an opportunity to empower consumers to be actively engaged in their own care plan and in improving the quality of nursing homes.  Several NASOP members work with the Advancing Excellence steering committee and on Local Area Networks for Excellence (LANEs) and will engage other members as opportunities arise.  For more information about the campaign, visit www.nhqualitycampaign.org